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Posted Fri, 09 Sep 2022 11:42:13 GMT by Jerome Brustlein
Hello, I am also someone else facing issues with CDS registration. I was able to register and got a screen confirming the registration, linked with my correct EORI number (we had to change it 18 months ago to link it to our VAT number). Then unable to either set up a new DD or add a freight forwarder. Talking to the helpline, I got told it was because our existing DAN is not linked with the CDS. However, I am able to access the current CHIEF statements on the portal so it seems like the DAN is at least correctly linked to the EORI. Has anyone else faced a similar issue? I have emailed now: None of them with a resolution thus far. Thanks a lot! JB
Posted Tue, 13 Sep 2022 09:24:28 GMT by umair khalid
Hi there, Thanks for your post Yes i am also facing same issue but no respite so far
Posted Tue, 13 Sep 2022 12:40:38 GMT by HMRC Admin 10
Hi Jerome Brustlein
Your issue have been forwarded to the duty deferment team for investigation.
Posted Wed, 14 Sep 2022 09:14:17 GMT by Jerome Brustlein
Hello - thank you. What is the timeline for this to be solved please? In the meantime, I have heard back from the CDO team on a separate email: "I believe you had a change of EORI which is preventing you from being able to view your deferment account under this EORI. This is a complex problem requiring changes to our IT and therefore requires the help of specialists to fully resolve. This is a known problem within HMRC due to problems with existing and newly created data. We are sorry for the time it is taking to resolve your issue. Our specialised team are still working on a resolution due to the complex nature of the error." I then asked for the timeline to solve this given October 1st deadline. I then got this answer: "We don’t have a current timeline, CHIEF will still be available to use." Can you therefore confirm that CHIEF will still be available for imports past September 30th, 2022? thank you
Posted Tue, 20 Sep 2022 14:50:01 GMT by HMRC Admin 19

Your query is with the correct team and will hopefully be resolved soon.

You maybe able to apply to temporarily continue to use CHIEF. You can see more information here:

Ask to continue to use Customs Handling of Import and Export Freight (CHIEF) from 1 October 2022

Thank you.
Posted Mon, 03 Oct 2022 07:49:10 GMT by Jerome Brustlein
Hello - is there an update on this issue as I still haven't received anything. In the meantime, I got an email below from the CDS mismatch team. Do I now need to go back to the duty deferment team who last time I called didn't have any solution to offer? thank you JB ___ Good morning, Unfortunately, this is outside the remit of the CDS Mismatch team. Please contact the Duty Deferment enquiry line - 03000 594243 Open 8.30am - 4.30pm Kind regards CDS mismatch team
Posted Wed, 12 Oct 2022 09:35:15 GMT by HMRC Admin 2

The EORI team will contact you with further advice.

Thank you.
Posted Mon, 14 Nov 2022 09:09:16 GMT by Jerome Brustlein
Hello, I now received an email from HMRC saying my request to extend CHIEF has been rejected. However, I still cannot see my deferment account in our CDS account so as a result unable to use it. What is the solution to this problem as HMRC still hasn't solved the underlying issue, yet rejects the extension? thank you .
Posted Tue, 15 Nov 2022 14:28:02 GMT by HMRC Admin 32

Please contact the online services helpdesk, who will be able to complete security and assist you in recovering these.

Technical support with HMRC online services

Thank you.
Posted Tue, 15 Nov 2022 14:41:33 GMT by Jerome Brustlein
Hello, I am afraid that answer isn't correct. The issue at hand is that I am unable to see for deferment number in the CDS system because we changed EORI. This is HMRC's issue and it still hasn't been resolved. Can you please help as I am not loosing access to the CHIEF system so essentially cannot import anymore on the deferment number as my CDS account is not operational due to the aforementioned issue? thank you JB
Posted Tue, 15 Nov 2022 17:48:28 GMT by HMRC Admin 10
If your DDA account is owned by your previous EORI number this can not be transferred to a new EORI number.
A new DDA would need to be applied for.
Apply for an account to defer duty payments when you import or release goods into Great Britain
Posted Wed, 16 Nov 2022 09:06:43 GMT by Jerome Brustlein
Hello, We applied for our existing DAN with the new EORI number. The issue is that the CDS system does not show the deferment account in the portal. Can you please help? Thank you
Posted Thu, 17 Nov 2022 13:50:22 GMT by HMRC Admin 32

Have you applied and received confirmation of your new duty deferment account for your new EORI number? Your old duty deferment account cannot be transferred from your old EORI.

CDS will only show duty deferment account details when it has been granted for that EORI. 

Thank you.

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