Imports commercial invoices attached to shipments

I supply manufacturing plant from Italy and generally we used to have spares delivered from italy directly to our customers site. Before brexit these would turn up on time and only have a packing list and no commercial information. They now turn up late with a commercial invoice attached, which some customers open and then work out our mark up. Save having to have every item sent to ur office and then remove this before sending on again is there a way around this?

You have not said how these goods are being transported. I.e.road ,airfreight, parcel as this may make a difference. It is not generally a requirement to put a commercial invoice on packaging/ with the goods. If customs wants to see an invoice it is usually sent to them electronically. Have you tried asking your supplier to stop putting invoices with the goods?

Hi,

You will need to contact the company in Italy to resolve this as it is not something HMRC would be involved in.

Thank you.

They are going by fast courier. They as for this to be uploaded and then it doesn't leave Italy unless there is a commercial invoice attached. Everything is slow and there is so much paperwork. if there a problem you loose any profit you could have ever made.