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Posted Mon, 04 Apr 2022 09:57:04 GMT by Dixonlai
Hi Admin, How can I get my government gateway confirmation of earnings with monthly breakdown please? After 1 Apr 2022, I cannot use UK verify to access my personal tax account. I tried to verify my identity via UK government gateway. But it required UK passport, Credit reference questions, Northern Ireland driving licence. As a Hong Konger with Tier 5 visa, do I deserve to be awarded a right to use HRMC online service to access my personal tax account? If not, can I get the paper form of my government gateway confirmation of earnings with monthly breakdown please? Many thanks.
Posted Tue, 05 Apr 2022 14:23:46 GMT by HMRC Admin 17

There will be updates to the verification journey for the Government Gateway in July, we can't give details of the potential changes before then.

Thank uou.
Posted Tue, 05 Apr 2022 14:27:23 GMT by HMRC Admin 17

If you are unable to verify using the Government Gateway you will not be able to access the online account.

We do not have a process for providing monthly earnings figure outside of the Personal Tax Account.

Thank you.
Posted Sat, 16 Apr 2022 01:30:56 GMT by Cat Dundas
So I might as well add my situation to the list - the more on here, the better. I've just had a very frustrating few minutes reading back over the past 9 months of replies from HRMC, who clearly haven't read or understood the issues everyone has raised. I am in Australia. I do not have a UK address- my address is in Australia. So when I get to that 'enter your UK postcode' question, it denies identify verification like everyone else. HRMC, you have our money. We are entitled to our pensions and you're not giving us access - we are being discriminated against because we are citizens living abroad. I think it's disgusting treatment and I don't feel very British at the moment. So you say you'll have an update to the system in July - but can't give any further info. What about confirming that it will be updated to allow access to citizens who live abroad?
Posted Wed, 20 Apr 2022 09:05:55 GMT by HMRC Admin 19

We are unable to provide details of potential changes before they are implemented.

Thank you.
Posted Wed, 20 Apr 2022 14:35:54 GMT by Ana
I cannot access the online services offered by HMRC because I changed the number of my telephone. The system generates a code during the login process which goes to my old number. This seems to be a simple issue to get solved but is being a nightmare to me! I have tried to use the online options but I cannot answer the two items such as the number of my UK drive licence since I don´t have it. I kindly ask you a straightforward reply: is there any chance to fill a form and send it to the HMRC asking to change my access code phone number since it is very difficult to speak with someone over the phone?
Posted Thu, 21 Apr 2022 09:25:15 GMT by HMRC Admin 20
Hi Ana,

The only way to change the access code method is by competing the verification, and selecting a new way to receive the code.

Thank you.
Posted Thu, 21 Apr 2022 11:59:13 GMT by steve bertie roberts
I am a non resident landlord. Do not have a UK postcode. I cannot verify myself on the system as I cannot get passed this step. I am trying to arrange a repayment. Phoning impossible have tried. Have searched everywhere online. Please advise what number I need to enter in the postcode box that the system will accept? Leaving it blank as per self assessment form does not work. THANKS
Posted Mon, 25 Apr 2022 11:59:24 GMT by HMRC Admin 18

You will not be able to verify for the account, you would need to speak to our Self Assessment department or write to us:

Self Assessment: general enquiries

Thank you.

Posted Sat, 21 May 2022 16:19:14 GMT by First Last
Same sort of issue here - sold our house, need to pay CGT, no way to create the necessary account. I'll try to phone next week, but can already guess how long that's going to take.
Posted Sat, 28 May 2022 10:37:06 GMT by Meher Muhammad Zeeshan
Dear HMRC, I need help with verifying my identity on Government Gateway. Digidentity is not helpful either. Problem is that I am a new resident in the UK and working for the NHS since Feb 2022. Have an NI number, address but don't have a credit history or British passport. 1st page has options like self assessment, credit history, payslip/p60, UK passport and Northern Irish driving license. OK then i go further and it reduces the options and limits it to only 2nd page; UK passport, P60/payslip (which means no access for foreign residents in the UK?) I find it hard to believe. Please help.
Posted Mon, 30 May 2022 12:45:35 GMT by HMRC Admin 17

Meher Muhammad Zeeshan ,
If you are unable to verify using the questions being asked, you will not be able to verify for the online account.

There will be changes made to the process in July and you may be able to verify then.

You would need to contact HMRC by telephone or in writing for any queries if you are unable to verify.

Thank you.

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