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Posted Tue, 09 Aug 2022 14:20:56 GMT by hainpcr
We've signed up to MTD over 1 week ago and haven't had a confirmation e-mail from HMRC. I've been able to connect my Quickbooks account to my HMRC MTD as confirmed by the green MTD "tick" in Quickbooks. However, Quickbooks displays the message :- "We can't connect to HMRC This could be because you recently: signed up for a Making Tax Digital account with HMRC submitted a VAT return to HMRC If so, hold tight. HMRC should restore the connection within 72 hours. Has it been longer than 72 hours? Then contact HMRC." Also, I'm unable to file my VAT return using Quickbooks. How should I proceed ? Regards, 
Posted Tue, 09 Aug 2022 15:34:14 GMT by HMRC Admin 10
If you speak to our Helpline on 03002003701 then we can look in to your records and identify any issues with your MTD account.
Posted Fri, 12 Aug 2022 13:29:28 GMT by Greg Perrin
What options do i select to speak with a person? it keeps saying hang up now and plays annoying music!
Posted Sun, 14 Aug 2022 14:56:19 GMT by hainpcr
Hello, Thank you very much for your advice to call the helpline on 03002003701. I did this at 2.53pm on 11th August. I was put in a waiting queue for around 40 minutes before speaking to a helpful advisor called Thomas. Thomas was able to check our account and confirmed that everything was in order. He then assured me that he knew what the problem was, this was at the HMRC end, and he advised that the problem would likely be fixed by 6pm that evening. I've just tried to file my tax return again with Quickbooks this afternoon (3.30pm 14th August) and I am experiencing exactly the same problem as before. How should we proceed ? Many thanks. Regards, 
Posted Mon, 15 Aug 2022 08:42:17 GMT by HMRC Admin 17

Greg Perrin ,
If you contact us on 03002003700  /03002003701 then it should be a speech recognition system so you can just say' VAT'.

Quite possibly the lines are very busy ,however we are available until 6pm.

Thank you.
Posted Mon, 15 Aug 2022 10:16:48 GMT by HMRC Admin 17
Hello,  unfortunately you will need to speak to the helpline again for them to check .

Thank you. 

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