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Posted Mon, 21 Oct 2019 00:00:00 GMT by HMRC Admin 5
We have the software and are ready to submit our next return next week - however I am unable to sign up because I am not an administrator on the account and the administrator has left the organisation. Please can you advise me on what steps to take to set up a new administrator?

If you don’t have access to the administrator account and you are set up as an assistant then you will need to contact the VAT online helpdesk to resolve this issue:


contact/vat-online-services-helpdesk
Posted Wed, 13 Nov 2019 16:35:42 GMT by SK Zai
There is a similar problem with me :/ this is really stressful. Do let me know if you found any working solution.
Posted Thu, 14 Nov 2019 09:47:00 GMT by HMRC Admin 2
Hi,

If you have a similiar issue, we would recommend to contact our VAT Online Helpdesk:

Get help using VAT online services

I hope this helps.
Posted Mon, 16 Mar 2020 13:20:17 GMT by jdstephen
yes, i had the same problem i contacted to the VAT Helpdesk to solve the issue
Posted Fri, 10 Apr 2020 12:58:51 GMT by Krishna Loyal
I have same problem, contacting VAT Online service, lets see
Posted Mon, 13 Apr 2020 07:36:50 GMT by James Saitta
I had the same issue. I am trying to contact the VAT Online Helpdesk.
Posted Tue, 14 Apr 2020 17:41:40 GMT by bestskateboards
yes, i had the same problem i contacted to the VAT Helpdesk to solve the issue
Posted Thu, 11 Jun 2020 18:49:35 GMT by Alizeykhan
Thanks To VAT Helpdesk To Solve My Issue Regarding This Problem.
Posted Thu, 30 Jul 2020 16:47:28 GMT by Robertwilliam
Hi, I got the same issue but the VAT support help and solved my issue. Thanks
Posted Mon, 10 Aug 2020 10:29:18 GMT by Lisa robert
Hi, I was also facing the same problem but thanks help desk for getting the job done.
Posted Fri, 21 Aug 2020 16:20:57 GMT by samkh
You Guys Are Awesome, Helpdesk Has Solved My Problem Really Quick. Thanks Again.
Posted Fri, 02 Oct 2020 07:13:59 GMT by rosiewhite
Hi, I was also facing the same problem but thanks help desk for getting the job done.
Posted Sat, 10 Oct 2020 11:58:54 GMT by Krishna Loyal
Got, The solution from helpdesk. :)
Posted Tue, 13 Oct 2020 14:24:26 GMT by rima123
Good got the solution
Posted Sun, 18 Oct 2020 06:46:40 GMT by ebir909
Thanks, Got the solution
Posted Wed, 21 Oct 2020 10:36:24 GMT by bill rechards
I had the same issue. I am trying to contact the VAT Online Helpdesk.
Posted Fri, 30 Oct 2020 03:57:55 GMT by ebir909
wow it's nice really best solution.
Posted Wed, 04 Nov 2020 13:49:30 GMT by trevortex
I had the same issue. I am unable to contact the VAT Online Helpdesk.
Posted Thu, 12 Nov 2020 08:45:57 GMT by bonjacks
I had the same issue. I am trying to contact the VAT Online Helpdesk.
Posted Fri, 13 Nov 2020 12:55:04 GMT by tvshow
You Guys Are Awesome, Helpdesk Has Solved My Problem Really Quick. Thanks Again.

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