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Posted Fri, 26 Nov 2021 09:30:37 GMT by Anna Johnson
Hi, We are unable to file out VAT returns through MTD software as our return deadlines are not showing on our HMRC account. We've been told by the helpdesk that this is the result of a partial system migration on HMRC side and the return deadlines haven't been moved across. We file VAT refund returns monthly and not being able to file the returns and claim the refunds is having a significant impact on the cash resource of the business. We have been waiting for weeks for this to be resolved. Is there any other way that we can file our returns? Thanks, Anna
Posted Mon, 29 Nov 2021 12:26:08 GMT by HMRC Admin 17

Sorry you are having problems with submitting your repayment returns.

I would recommend speak to our Helpline again regarding this issue.HMRC are currently involved
with migrating customers over to a new system and on occasion this has caused issues.

If you have spoken to the Helpline then I'm assuming they would have raised this as an internal issue to be resolved for you
so call back on 03002003700 to chase up progress on this.

Thank You.


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