Hi Matt T,
I am afraid our processing times change constantly in line with the volume of work received and how our staff are deployed.
If at any point you fall within 6 month of your State Pension age or you are already state pension age, and your payment has still not been allocated,
please contact the National Insurance department on 0300 200 3500 or +44 191 203 7010 if calling from outside the UK.
This is the only exception we can consider in escalating an allocation.
Call national Insurance on 0300 200 3500 from the UK or +44 191 203 7010 if calling from abroad
You can use the webchat function ‘ask HMRC online’
Ask HMRC online
You can also write in to:
PT Operations North East England
HM Revenue and Customs
BX9 1AN
When submitting your correspondence, kindly provide your National Insurance Number, full name, current address, a contact telephone number,
and a brief explanation of the purpose of your letter.
Additionally, please remember to sign and date the document, even if it is printed.
Thank you.