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Posted Tue, 22 Apr 2025 00:44:47 GMT by Bruce Sword
I paid 6 years of voluntary ni class 2 on the 27th of June 2024 10 months later my pension forecast has still not been updated! Last time I called I was told it would be updated within 2 weeks. Unsurprisingly that did not happen! When will my record be updated? I am getting tired of calling and being fobbed off with promises that are never kept.
Posted Thu, 24 Apr 2025 11:52:48 GMT by HMRC Admin 13 Response
Hi Bruce Sword
This forum does not have access to either your tax records nor your National Insurance record so cannot provide you with an answer to your question.
The latest advice can be found here at: Contact the Future Pension Centre regarding responding to correspondence or requested callbacks made prior to 05 April 2025.
Alternatively you can use the options available through: National Insurance: general enquiries.
Information can also be found at: 
•    your personal tax account 
•    the official HMRC app
Thank you.

 
Posted Fri, 25 Apr 2025 08:52:22 GMT by HMRC Admin 13 Response

Hi jas00015
This forum does not have access to either your tax records nor your National Insurance record so cannot provide you with an answer to your question
If you could send us a letter to confirm that you have made a payment of voluntary National Insurance contributions and how you would like it to be allocated, then this would be helpful.  
You could, however, call our National Insurance: general enquiries Helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) then they will make a note on your records.
You can Check when you can expect a reply from HMRC after you have submitted the details relating to re-allocation.
Alternatively you can continue to check:
•    your personal tax account 
•    the official HMRC app
Thank you

Posted Wed, 30 Apr 2025 08:09:01 GMT by HMRC Admin 20 Response
Hi Elstree,
It is not possible to check individual tax records through this forum.
As you have already provided the information that has been requested so we can trace the payment, I suggest that you call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) then they will make sure that we have received your payment and arrange for allocation to your National Insurance account.  
Sorry for the delay in allocating your payment.
Thank you.
Posted Wed, 07 May 2025 19:35:56 GMT by Matt T
Hello HMRC, I am ex-pat living in Canada. Last year in July I made a Class 2 payment to pay for 2006. One months later, after calling and getting confirmation that the payment was received (although not assigned) I made a subsequent payment that covers all the remaining years from 2007 to 2024. Since that time my online record continues to show "Gaps in your payment" from 2025-2006. I have not paid for 2025, so that is understandable, but the Class 2 payments I made to cover the 2006-2024 period were made getting close to a year ago now. Should I be concerned that this is not reflected online? I am not sure what the expected wait time is, but given the amounts of money involved here it's a little concerning I have not received any confirmation let alone assignment of payments to those years? regards Matt
Posted Thu, 08 May 2025 08:11:57 GMT by HMRC Admin 20 Response
Hi Matt T,
I am afraid our processing times change constantly in line with the volume of work received and how our staff are deployed. 
If at any point you fall within 6 month of your State Pension age or you are already state pension age, and your payment has still not been allocated,
please contact the National Insurance department on 0300 200 3500 or +44 191 203 7010 if calling from outside the UK.
This is the only exception we can consider in escalating an allocation. 
Call national Insurance on 0300 200 3500 from the UK or +44 191 203 7010 if calling from abroad
You can use the webchat function ‘ask HMRC online’  Ask HMRC online
You can also write in to:
PT Operations North East England
HM Revenue and Customs
BX9 1AN
When submitting your correspondence, kindly provide your National Insurance Number, full name, current address, a contact telephone number,
and a brief explanation of the purpose of your letter.
Additionally, please remember to sign and date the document, even if it is printed.
Thank you.
Posted Thu, 08 May 2025 15:24:44 GMT by russell harvey
re the above it is NOW about 25 weeks since my cheque was cashed and NO update to my online records regarding purchasing class 2 years! so good luck to everyone....

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