Hi HH,
If your payment of voluntary class 2 National Insurance contributions is not reflected on your Personal Tax Account within the 8 weeks from making payment then you may wish to call the National Insurance Helpline:
National Insurance: general enquiries
So they can arrange for your payment to be allocated.
Once your payment has been allocated to your National Insurance account then the tax years concerned will be shown as qualifying on your Personal Tax Account no shortfalls of voluntary contributions will be shown.
Personal Tax Accounts always show shortfalls of voluntary contributions at the class 3 rate.
So, if you wish to pay current and future voluntary contributions at the class 2 rate whilst overseas then please complete and return CF83 application form which is available here:
Apply to pay voluntary National Insurance contributions when abroad (CF83)
You will be able to pay your voluntary contributions by direct debit through a UK or Channel Islands bank account or by annual payment when we send a request to you shortly after the end of the tax year.
If you would like to check your pension entitlement then please request a State Pension Forecast here:
Check your State Pension forecast
Thankyou.