Hi RCL Support
As you know this forum has no access to tax records or the Basic Paye tools nor can we pass issues on to other areas within HMRC as there are respective paths on GOV.UK.
If after using the contact options available through:
Technical support with HMRC online services they cannot progress your problem then you can report this by going to GOV.UK page:
Download HMRC's Basic PAYE Tools
• Ensure you have the updated “supported operating systems” installed and issue still persists.
If you have go to:
• Click on “Contact” at the base of the page
• Go to
GOV.UK contact form at the bottom of white space on this page and click on this link
• Complete the template in full (you can include your details for a reply)
Thank you.