Pension lump sum tax refund

Hi, newly retired and I've made two lump sum withdrawals from my pension. Emergency tax was taken as expected on both. I claimed the tax back online after both. After the first I called HMRC and a very helpful lady put me on hold for about ten minutes, explained that the claim was now processed and the refund arrived to my bank overnight. After the second I've called HMRC and been told "It was paid last night, you might need to wait up to five working days to reach your account". That was eight working days ago yesterday. I phoned back and (ignoring the four times I got cut off), the gentleman basically said he had no idea where the claim was and couldn't find out. Then he said he would raise some kind of query to find out where it was and took my mobile number. Then he agreed he could check while I was on the phone, put me on hold and after ten minutes "Thank you for phoning HMR. Goodbye!" !! Anyone got any ideas how to get some action? The HMRC status page says "You should have received a reply by 17 March 2023". Thanks.

Hi,

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Income Tax: general enquiries

Thank you.