Hi Fred M,
We are experiencing higher than normal call volumes at the moment.
Your 18 digit reference is unique to you and you can use it to make another payment.
If you know the amount due and have already received confirmation that paying the tax year will improve your pension entitlement, then you can use your 18 digit reference.
The beginning of the reference is 60, the next 5 digits will be either the cost of the tax year or if you are paying more than one year they should be 99999.
- Paying one year only, 6080080 (2021-2022 rate) then the other digits from last year to complete your 18 digits
- Paying more than one year, 6099999 then the other digits from last year to complete your 18 digits