Knowledge EIS forms not actioned by HMRC

Invested in two Knowledge EIS schemes in 2020-21. I wanted to carry back relief to 2019-20. By the time that the tax certificates arrived I was too late to amend my 2019-20 return online. Accordingly, I sent in the completed forms by post. One form I sent in Sep 2022 and this still hasn't hit my online account. I resent the form with the form for the second investment in Dec 2022. These claims have not hit my online account. I have multiple calls to the HMRC number and been cut-off each time after giving my personal details waiting for an operator. How on earth can I find out if you have my forms and get an estimate for when they will be actioned? How do I escalate this as a complaint?

Hi neilo,

The only way to progress chase your claims is by telephoning HMRC on 0300 200 3310, Text Relay: 18001 0300 200 3310, Overseas: +44 161 931 9070  (Open Monday to Friday 8am to 6pm Closed on weekends and bank holidays) or by writing to:
HM Revenue and Customs
BX9 1AS.  
You will be able to find advice on how to complain at
Complain about HMRC.

Thank you.

 

Hello - i am in the same boat at you regarding a delay in getting my relief. Did yours ever get resolved and if so, how long did it take?