Student Loan overpayment on Self Assessment

My husband paid off his student loan on Sept 2022. He completed his Self Assessment for 2021/22 and it included an amount for Student loan, as he realised with only few days to go to 31st Jan he paid it. He has called both Self Assessment and Student Loans, neither have the funds! He had tried online chat as well, SA helpline said the payment was sent to Student Loans the day after it was paid, so around 28th January, although I find that hard to believe but hey ho! Student loans this week - 5th March - have said still not got it. Both blaming each other so where are the funds! They have been in a black hole for nearly 6 weeks and why does the SA system not allow for the loan to be paid off in current tax year!

Hi,

As we are unable to access his record from this forum, he would need to contact our Self Assessment team who will transfer him to our Student Loans Unit.

Self Assessment: general enquiries

Thank you.