Well some good news, at last!. After my huge
disappointment this morning I was looking for that address that I thought I had seen in the many pages I have printed, when I saw the one that says: Self Assment: forms ordering with the two telephone numbers, the second one for Outside UK: +44 1619308331. I had rung the wrong one!. I should have rung this one instead!. But surely this service would also be closed until the 4th of September?. With a shaking hand I pressed the mumbers in my mobile and they were there, they were not closed!!!!. I waited for nearly a quarter of an hour listesing alternatively to the music and the message thanking me for my patience, etc. I was reading again and again the very clear and concise sentences that I had written earlier, a style I'm developing to communicate in AI chats where the host cannot remember what you've or it has said three seconds earlier and takes any sentence you write as a question. Well, a lovely person came to the telephone at last, and I read my ordered and short questions: yes, that was what I needed, she was going to send me by post two SA100 and two SA105 (one for my husband, one for me) and the instructions to fill those forms. I kept asking, what about the SA1 and the UTR number? I half understood her answers because I am a bit deaf and used only to a particular accent of English, but with great effort I almost understood that she could not send me the SA1, that I could print it myself, fill it in and send it by ordinary post: that would be my application to register for Self Assessment. Then I would have to wait until I was sent the UTR number, and then I could fill in the SA100 that she was going to send me.
But I cannot print the SA1: the first one is
to fill in and send online, but I cannot access it because I could not complete my registration for the Gov. Gateway. The second one, the one that is to fill on line, then to print and then to send by ordinary post, that one, that link it doesn't even open!. I've tried a thousand times!. I wanted to cry again. And then this lovely person said something like the " extra suppor team for SA" and I half understood that my call was going to be transferred to a collegue, and I thanked this person sincerely for her help and patience with me, and after wating for a few moments another lovely person came to the telephone. At first there was some confusion because I had assumed that she would now all my case and my conversation with the other lady, but of course she didn't and I had to start from the beginning. It was more difficult because I think she could not understand my Spanish accent either, so there was a great deal of repetition but a lot of good will on her part. When she told me again that I coul fill in the SA1 on line, then print it and send it, I was adamant that I could not, that I had been there many times before and the link was dead would not open at all!. So, she went to ask, and while I was waiting, I took my husband's iPad, which is rather new, and searched for that link, clicked, and lo and behold! There it was, on the screen, the elusive AS1, wating to be filled in and sent!. When the lady came back and I told her she was really happy, I could feel. So, it was a technical problem after all: I had been doing all my search from a computer (Windows 10), and from my mobile and my Lesovo tablet both Android. I sent me the open SA1 by email, to see if I could fill it in from the computer but when I opened the email there was only the link. To my surprise it worked this time, and now it's all ready for the post.
My reflexion on all this it's that it may be all very well and cheaper por companies, institutions, etc to put all the information not always well ordered, with those silly links that send you again and again to the starting point, But for society as a whole, this lack of the human element is a huge waste. I have spent so many hours, reading here and there, and there and here again and again. If only somebody had told me at the beginning in a short paragraph or a short telephone conversation about self assessment registration, Sa1 and UTR number; SA 100, etc
One shoul be told from the beginning of the importance of having a NI number and UK postal code (but then if one is not a British citizen and live in another country, why should one have those things?. If you don't have them life will be much more difficult to you if you have to deal with Gov UK, because you'll not be able to get the magic key, the Gov. Gateway, that wi'll allow you to interact with it electronically, downloding forms, sending them on line, etc. Knowing this from the beginning will prepare you for the long journey and delays, and save you time not trying to get the Gov. Gateway if you do not have a UK postal code, that only comes to the very end, when you have got all those ID, codes, pssswords, pins, etc. Disapointment and frustration all around.
Rigth now I'm hopeful that our UTR numbers and the forms will arrive soon enough to send our SA on time.