HMRC not answering phones, 3rd day and cannot get through to speak on their help line

Hi KELLY SCOTT,

If you have been unable to set up a plan online, contact our payment team on 0300 200 3822.

Thank you, 

 

Hi Kathryn Gaunt,

We apologise if you have been having issues getting through to our Payment team.

Our helplines are busy at the moment.

Please keep trying to get through to our Payment team on 0300 200 3822.

Thank you, 

Been on hold fo over an hour 4 times now and no-one answers. Can HMRC advise on what the options are as can't use the online to set up payment plan?

it's absolutely disgusting how many hours are being wasted by people trying to call hmrc. i'm onto my 3rd hour of calling you listening to the same relentless tune and message saying the "call is important". no doubt at 1 hour 15 i'll be cut off *again* and have to go through the same tedious process of explaining to a robot why i'm calling, then entering my UTR only to sit there again going insane with your holding messages and music. your response of "Please keep trying to get through to our Payment team on 0300 200 3822." is just absolutely infuriating. we are, what exactly do you expect people to do? continue wasting their lives trying to get through to someone for hours upon hours? or maybe sort something out your side?

3RD day in a row spending hours in a queue - only to be cut off. This is not acceptable! Before I get a stock answer about using online service - this is not suitable for my request - I need to speak with someone - and yes I have the number!

Now at a week of phoning daily. Always cut off after an hour, am doing my best to keep calling but as a nanny I can't be on the phone all day as there's a safeguarding issue I've also tried the number on the gov website (0300 200 3835) and the number suggested on this forum (0300 200 3822) and it's just the same hold music and message. I'll keep trying but failing that is there a postal address I can send a letter to explaining the situation and to ask for a set up?

Hi Habiba Mayat,

We apologise if you are having issues getting through at this busy time with Self Assessment.

You will need to contact our payment team on 0300 200 3822 to set up your payment plan. 

Payment problems

Thank you. 



 

Hi Rebecca Conway,

We can't make an decision regarding penalties on the forum .

You will need to keep trying to contact our payment team on 0300 200 3822.

Thank you. 

 

Hi Tina S,

Our helplines are very busy at the moment, please keep trying to get through on 0300 200 3822.

Thank you. 

I finally got through and his computer crashed! He said he'll phone me back so really really hoping he does!

Fourth day - and still not able to get through - and cut off again. Tried from 8.30am - but still no joy. Really not good enough!!

I have tried every day for a week, right at 8am and also later in the day. I cannot get through. Please, please can someone sort this out. Can we email?. All I want to do is set up a payment plan and not get penalties. Just been cut off after holding for over one hour. I just don’t know what else to do. The responses are to keep trying but I’m doing that and getting no where

Hi there I am a non UK resident but have UK income I filed my paper self assessment tax return in October. It was recorded as having been received and signed for by HMRC on 28 October. Since then I have not received either tax calculation or tax demand. I made a 'guestimate' payment in January 2023 . HMRC are impossible to contact by phone. Any advice from anyone please ? PS. Are the hours of on hold calls to HMRC from around the World an allowable expense ?

Hi Chelseapete26,

I apologise if you are having issues getting through. Only our Online Services Helpdesk can help retrieve the account details.

Technical support with HMRC online services

Thank you.

Hi Valdenice,

I apologise if you are having issues getting through.
If you are unable to set up the plan online you will need to keep calling.

Thank you.

 

Hi Simon Dimmock,

The only way to set up a plan if you are unable to do so online is by calling the helpline.

Please try and contact the helpline again. 

Self Assessment: general enquiries

Thank you. 









 

Hi Kathryn Gaunt,

All of the contact details for payment service  are listed here: 

Payment problems

Thank you. 

Hi Daniel Phillips,

If you are unable to setup a payment plan online, you will need to speak to our payment helpline on 0300 200 3822.

Thank you. 

Hi Tina S,

The only options for setting up a payment plan are by telephone or online.

Thank you.

Hi JOHN Sheldon,

You will need to contact HMRC Self Assessment team to progress chase your return.  

Self Assessment: general enquiries

Thank you.