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Posted Fri, 21 Oct 2022 10:13:33 GMT by userakh
Hi, I'm trying to fill the self-assessment form and constantly being sent from one department to another. I can't complete the verification step as it requires either UK passport (I'm not a UK citizen), Driving License (I don't have one), credit references (which I should have but the service doesn't find it), and the payslips, which I also have but I need 2 items. So, I feel extremely frustrated and excluded from the opportunity to use online services, which should not be the case in 21st century, in the age of digitalisation. Can anyone help me with this or who is the right person to contact? Throughout 2022 I spent not less than 6-8 hours in the wait queues to speak to someone, who was later sending me to the next department.
Posted Tue, 25 Oct 2022 10:38:09 GMT by HMRC Admin 17

The only way to verify is with the options given online, if you are not able to pass with these options
you will not be able to access the online account.

Thank you.

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