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Posted Wed, 14 Sep 2022 07:34:10 GMT by HMRC Admin 19
Hi msea,

The official turnaround for these payments is 26 weeks, although in practice, they are usually worked quicker.

If you call the National Insurance helpline they will be able to confirm receipt and allocate the payment straight away.

National Insurance: general enquiries

Thank you.
Posted Fri, 25 Nov 2022 01:09:38 GMT by WhiteFurryBear
Hi all. I paid a large (well in excess of £5000) to HMRC for bacdated class 3 NI contributions on the 1st November 2022. I expected a long delay but I checked my pension forcast on the 23rd November to find it had all been updated with my contributions. 23 day, thank you and well done HMRC.
Posted Tue, 17 Jan 2023 18:49:38 GMT by Veronika Coufalova
Hello I would like to ask about online payment of NI gaps. On the online hmrc account it shows the gaps and that I can pay 190.20 but there is no payment button. I can only go to the payment button and pay something online to hmrc but then it doesn’t say what I’m paying for. How will hmrc allocate that the payment was for the 2012 NI gap?
Posted Mon, 23 Jan 2023 14:08:16 GMT by Thomas aird anderson
Hi. I made a considerable payment for gap years on 16th November 2022. My pension start date was 5th January 2023. The payments I made for the missing years are still not showing up. I phoned HMRC 2 weeks ago, they confirmed receipt of the payment but why are they not showing? Thank you
Posted Tue, 24 Jan 2023 10:52:39 GMT by terri webster
Anyone out there advise ? checked my pension forecast as i had three years short , changed from 30 to 35, and as i was in contracted out scheme was advised of shortfall for full state pension Paid this amount nearly £6000 at beginning of September but no sign of it being added to pension forecast still!!!!

[Post amended - Admin]
Posted Thu, 26 Jan 2023 09:02:30 GMT by HMRC Admin 19
Hi Veronika Coufalova,

When you contact us, prior to making a voluntary payment, for the 18 digit reference number required to make online payments, we would have noted our records which tax year you are paying for so we know where to allocate the payment when we receive it.

Thank you.
Posted Mon, 30 Jan 2023 13:36:54 GMT by HMRC Admin 10
Hi Thomas aird anderson
Due to recent publicity surrounding the option of making a voluntary payment to boost pension entitlement, we are receiving an extremely high volume of these payments.  
Each payment needs to be applied to the correct years manually, the team who deal with this work are currently working on payments received on 20/9/22.
However when you called, the advisor you spoke to should have allocated the payment to the correct years at the time of the call.  
This will then send an automatic prompt to the DWP to advise them that there has been a change to your NI record and your pension needs to be recalculated.  
HMRC have no control over how quickly these recalculations are done.  
If you have still not received an increase in your pension there are two possible reasons – 
1)    The payment has not been correctly allocated by HMRC
2)    The prompt to recalculate has gone to DWP but they have not yet dealt with it.
I would suggest you call the NI Helpline on 0300 200 3500 to ascertain if the payment has been allocated correctly.  
If it has, you would then need to speak to the Pension Services on 0800 731 0469 to see when they will recalculate your entitlement based on the payment of additional years.
Thankyou.
Regards.

 
Posted Mon, 30 Jan 2023 13:42:01 GMT by HMRC Admin 10
Hi terri webster
Due to recent publicity surrounding the option of making a voluntary payment to boost pension entitlement, we are receiving an extremely high volume of these payments.  
Each payment needs to be applied to the correct years manually, the team who deal with this work are currently working on payments received on 20/9/22, so if you made your payment at the start of September, it will only have been allocated fairly recently.
Once the payment is allocated, this will then send an automatic prompt to the DWP to advise them that there has been a change to your NI record and your pension needs to be recalculated.  
HMRC have no control over how quickly these recalculations are done.  
If you have still not received an increase in your pension there are two possible reasons – 
1)            The payment has not been correctly allocated by HMRC
2)            The prompt to recalculate has gone to DWP but they have not yet dealt with it.
I would suggest you call the NI Helpline on 0300 200 3500 to ascertain if the payment has been received and it we have allocated it correctly.  
If it has, you would then need to speak to the Pension Services on 0800 731 0469 to see when they will recalculate your entitlement based on the payment of additional years.
Thankyou.
Regards.

 

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