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Posted Sat, 21 Jan 2023 10:14:09 GMT by Sissy
I want to complete an online self assessment form but I have lost my Government Gateway account user ID and password. I can't find my ID in old emails though I can find a Gateway Registration Notification email confirming that I have registered. When I follow the instructions to recover the ID and password, I get as far as confirming that I am not a tax agent and that I want to access 'Self Assessment' with my account. The first security question I am asked is for my UTR. When I provide my UTR (which I do have) I get a message that says: 'The information you gave us does not match an HMRC record'. If I try again I get asked the same question and therefore cannot get any further in the process. Can you help me get beyond this point, please? In the past, I have had a tax agent who has completed a self assessment form on my behalf. This year I want to do it for myself. I wonder if this is why my UTR is not associated with my email address? However, I cannot disassociate that tax agent from my self assessment form without getting in to my Government Gateway account. Catch 22! Please can you tell me how I overcome this problem so that I can complete my self assessment form on time? Thank you.
Posted Mon, 23 Jan 2023 15:09:11 GMT by HMRC Admin 2

You need to select ‘I have forgotten my Government Gateway user ID and password’ on this page:

Sign in using Government Gateway

If you are unable to reset the user ID and password after using the above link, please contact our Online Services Helpdesk for advice.

Technical support with HMRC online services 

Thank you.

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