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Posted Fri, 16 Jun 2023 17:05:42 GMT by Steve Collman
When I sign into my gateway account & select my business account it won’t allow me to complete a self assessment as it says I previously registered to do this on a different account. I no longer have any records of this as I haven’t haven’t been required to send a return for many years. When I’ve phoned to try and retrieve this account information I was asked to provide the dates and amounts stated on my last assessment. I didn’t know this information as I wouldn’t retain records this far back. HMRC are unable to provide the details I need to log in and make a self assessment. I appear to be trapped in a loop now! a I tried to phone and obtain a paper copy only to be told I need to complete it online!
Posted Fri, 23 Jun 2023 11:11:37 GMT by HMRC Admin 20
Hi Steve Collman,

In order for Online Services to re-issue the correct user ID & Password you will need to complete full security.
You can try to self-serve by selecting the Forgotten User ID & Password link on the log in page of the HMRC website
You are still able to request a paper return, if they stay on the phone when it tells them to complete it online, there is a short pause & then it will
transfer you to an adviser to request a paper copy

Thank you.

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