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Posted Mon, 07 Aug 2023 09:41:21 GMT by John W
I paid additional contributions in January and they showed up in my NI record on the HMRC site shortly after, I am still waiting for my pension payment to be updated. I'm not sure when you made your payment Chard, but don't hold your breath.
Posted Mon, 07 Aug 2023 14:51:07 GMT by
John W. Thanks for your response. I'm not(holding my breath that is) I think it's ludicrous that people are waiting months for a what should be a simple enough assignment by DWP operatives Surely just a few clicks and it should be job done? I'm beginning to think my money should have been left earning interest in a savings account!
Posted Wed, 09 Aug 2023 07:03:05 GMT by HMRC Admin 20
Hi Chard,

If you are in receipt of your UK state pension and have seen an increase in the amount paid to you please contact the Pensions Service part of the Department for Works and Pensions their contact number is 0800 731 0469.
If you are not in receipt of your UK state pension please contact the Future Pension Centre on 0800 731 0175 for more information Contact the Future Pension Centre 
Our banking teams are currently dealing with payments received on 12 June 2023, if you made your payment before this date and you have had confirmation that paying Voluntary NICs will increase your state pension entitlement please contact our NI helpline on 0300 200 3500. 

Thank you.
Posted Wed, 09 Aug 2023 08:23:09 GMT by Helen D-B
To HMRC Admin Team, Hi, I telephoned HMRC pensions department and subsequently paid several year’s voluntary NI contributions back on 8th November 2022 via my bank account as instructed but my UK state pension still hasn’t been updated to show this. I’m not due my state pension until 2031, realistically should my voluntary NI contributions have been allocated and showing on my pension record online by now, or can you tell me when to expect this to happen? (I do appreciate the department has been inundated with people doing the same). Thank you for your help, Kind Regards Helen
Posted Wed, 16 Aug 2023 09:22:23 GMT by HMRC Admin 20
Hi Helen D-B,

Unfortunately we cannot provide a specific response via this Forum.  
We normally advise to allow 8 weeks for payments to reflect on your Personal Tax Account.  
Your payment should have been allocated by now but it is possible that it just needs manually updated onto your account.  
Please contact our NI Enquiry line on 0300 200 3500 (from UK) Monday – Friday 8am – 6pm.
Have your NINO and payment details (the account you paid in to, date and amount) ready in case our advisers do need to trace the payment at our Banking Section.
Thank you.
Posted Wed, 23 Aug 2023 13:24:37 GMT by Helen D-B
Thanks for your recent reply, I rang the number you gave and it took just over an hour to get it all sorted, (40odd mins waiting 20 talking to a lovely advisor). She told me it should only take 8 weeks now to allocate voluntary class 3 NI contributions from making the payments, so I waited too long before ringing HMRC, my advice to anyone else is to give them a ring (I rang afternoon) they are really nice and very helpful, my state pension was updated almost immediately online (though it could take up to 72 hrs). Thank you to Catherine and HMRC colleagues.
Posted Mon, 13 Nov 2023 11:04:38 GMT by
Just wondering what the current wait time is for top ups for part filled years to be displayed on your on-line record. I submitted mine on 14/07/2023, so currently 16 weeks approx. The future pension centre helpline gives no information other than it's taking longer than the stated 8 weeks.
Posted Wed, 13 Dec 2023 08:26:16 GMT by HMRC Admin 25
Hi Gowna,
Current allocations of voluntary contributions are around 6 to 8 weeks for them to be updated.
If you have made a payment on 14/07/2023 please contact the NI helpline so they can investigate this and advise you accordingly.
Number - 0300 200 3500
Overseas - +44 191 203 7010
Open - Monday to Friday: 8am to 6pm - Closed on Saturdays, Sundays and Bank Holidays.
Web Address -
Thank you. 


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