Gateway ID unable to verify identity

I created a Gateway ID for my personal tax account previously but I don't have a UK post code at that time. I have a UK post code now and called to update my address for my UTR. But still unable to verify identity in Gateway ID login. Should I disregard the Gateway ID and register for a new one?

Hi Plau220,

If your address is updated, you should not need to make a new government gateway ID.

Thank you. 


 

I was told my address will be updated 72 hours after the call and 2 weeks already now. I still not able to get identity verified with my previous Gateway ID. I did not use that Gateway ID for self assessment as my previous address is overseas. Can I just simply create another one? Is there anyway I verify my address was really updated?

Hi Plau220,

Our systems update within 72 hours when we change your address.
If you haven't used the gateway for Self Assessment you will be able to make a new one,
however you will still need to pass identity verification questions.

Thank you.