Skip to main content

This is a new service – your feedback will help us to improve it.

Posted Wed, 20 Apr 2022 09:09:58 GMT by Kate H
Had email to say Log on to see update… Status changed from pending to now repayment issued 19/4 how long does it take to reach bank account? Worried I’ve put wrong bank details in when I requested payment. Thanks
Posted Wed, 20 Apr 2022 13:30:24 GMT by Darren Woods
Same here, maximum 10 working days. I'd guess about 4 though. You'll have your money by satdee.
Posted Wed, 20 Apr 2022 13:45:08 GMT by Kate H
Ah fingers crossed I went into panic thinking I had put wrong details in which is why it wasn’t in the account straight away. So takes a few days to get into bank account. It’s only said issued since yesterday. Was pending from 7th.
Posted Wed, 20 Apr 2022 14:23:42 GMT by Darren Woods
Yeah exactly the same as mine . It could go in tonight or tomorrow or satdee but won't take more than 10 days.
Posted Thu, 21 Apr 2022 05:58:54 GMT by Darren Woods
Hi , mine went in my bank this morning. Good luck all. Submitted 7th. Requested 8th . Issued 19th. Payed 21st.
Posted Thu, 21 Apr 2022 09:16:12 GMT by HMRC Admin 20
Hi Kate  Hyde,

Up to 10 working days after date of issue if by BACS transfer.

Thank you.
Posted Sat, 14 May 2022 15:31:09 GMT by Ionut Predoaica
Hi all,it is possible like a repayment to be issued manually by the web chat adviser?
Posted Mon, 16 May 2022 13:53:23 GMT by HMRC Admin 17

Hi,
 
Please note that web chat/community forum advisors have no access to individual customer records, so we are unable to issue repayments.   

See link:

Claim a tax refund   .

thank you
Posted Mon, 16 May 2022 14:01:32 GMT by HMRC Admin 17

Hi,
 
Please note that web chat/community forum advisors have no access to individual customer records,
so we are unable to issue repayments.             

See link:

Claim a tax refund   .

Thank you.
Posted Mon, 16 May 2022 19:31:57 GMT by Ionut Predoaica
Perhaps I did not explain well, I meant officers responding on the live chat to contact options.Thanks
Posted Tue, 17 May 2022 10:43:23 GMT by HMRC Admin 10
Hi
They can.
Thankyou.
Regards.
Posted Tue, 17 May 2022 10:51:16 GMT by HMRC Admin 17

Hi
 
Ionut Predoaica,
 
The advisers for webchat are able to access your records and advise regarding repayments, we are unable to do so on this forum.
Thank you.
Posted Sun, 25 Jun 2023 10:36:44 GMT by Jamal Chamberlain-sinclair
Hi HMRC have said my refund has been paid on the 23rd of June but I have recieved nothing in my account I’m concerned I’ve put the wrong details in. Help please
Posted Mon, 26 Jun 2023 09:20:19 GMT by James R
Hi HMRC Team Logged a repayment on 25/05/23 and still not had any response. Not sure where I go to check status of refund as all it seems to do is take me pack to the screen where you can resubmit it. Please help. Thanks
Posted Thu, 29 Jun 2023 10:37:12 GMT by HMRC Admin 20
Hi Jamal Chamberlain-sinclair,

Please allow up to 10 working days from this date for it to be received.

Thank you.
Posted Fri, 30 Jun 2023 13:40:27 GMT by HMRC Admin 20
Hi James R,

If the repayment has not been received, it may have been stopped for additional security checks.
The current timescale for these to be completed is 10 weeks.

Thank you.
Posted Tue, 04 Jul 2023 20:47:52 GMT by Jack Lacey
Hi, I received a letter in post which said I had to claim my tax refund by 21 days after 12 June to receive it via bank transfer instead of cheque. I requested it on the 29th/30th June. It now says that “HMRC has sent you a refund on 4th July” However I have received nothing in my bank account and underneath where it says they have sent it, it says, “what to do if you haven’t received refund” and on there it is talking about cheques but I have entered my bank details and applied within the deadline. So I don’t know what is going on here, can someone help
Posted Mon, 10 Jul 2023 21:47:11 GMT by Oranges 000
Hi  I literally am facing the exact same issue - wondering if this has been sorted for you? HMRC advisors any advice?
Posted Tue, 11 Jul 2023 11:08:54 GMT by HMRC Admin 10
Hi Jack Lacey
If a BACS repayment has been issued please allow 10 working days for it to be received.
Thankyou.
Posted Thu, 13 Jul 2023 07:40:37 GMT by Michael Markovic
I'm in the same boat it had told me today that they have refunded me but looked at my account its not in there but online says they have refunded me today pls pls some one help

You must be signed in to post in this forum.