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Posted Fri, 22 Apr 2022 22:04:53 GMT by Neringa Brunze
Hi, 24h after entering the Agent authorization code, the client still does not appear on the client list. This happened to 3 new clients' authorizations. I have multiple clients and previously they all appeared on the client's list within 3 hours. I tried to request authorization for the same client again and it was successful. Did this happen to anyone else and how was this resolved?
Posted Tue, 26 Apr 2022 10:37:47 GMT by Neringa Brunze
Just to add to the progress, HMRC confirmed that I was authorized as an agent on Thursday evening, they can see me on a system. However, on the following Tuesday morning (5days later), 3 clients still have not appeared on my clients' list. More than 48h working days hours passed since I was authorized, therefore HMRC raised a case and I sent all information via email, waiting for this technical issue to be resolved.

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