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Posted Mon, 04 Jul 2022 10:56:53 GMT by Jacqueline Covill
I ceased self-employment at the end of March 2021, and completed a self-assessment for 20/21, notified HMRC on that form, and paid my tax liability in full. I checked the online tool and and was assured that I had no liability for 21/22. I received an email telling me to complete for 21/22, and twice called HMRC - the staff said they would note my record as they agreed I had no liability. I was given a penalty of £100 plus possible interest. In April and May, I wrote. No acknowledgement, no reply, just an email saying I had to complete a return for 22/23. How does this get resolved?
Posted Mon, 04 Jul 2022 14:29:34 GMT by Simpleguy
Probably someone didnt prees the right button during your phonecalls. Just a guess.
Posted Mon, 04 Jul 2022 14:58:24 GMT by Jacqueline Covill
Yes, I'm sure it's just a simple error, but I'd still like it resolved.
Posted Mon, 04 Jul 2022 18:24:17 GMT by Simpleguy
Simple error .... aye.... and 10 phonecalls total = 10 hours on the phone listening to Mozart yep.
Posted Wed, 06 Jul 2022 10:22:47 GMT by HMRC Admin 17

Jacqueline Covill ,
If you have not received confirmation that you do not need to file for 21/22, you should contact our helpline again to confirm that
no tax returns are due following the 2020/21 return.

See link:

Self Assessment: general enquiries    .

Thank you.
Posted Wed, 06 Jul 2022 10:45:09 GMT by Paul Callaghan
I have exactly the same issue..... filed a change of circumstances form months ago and still not heard anything. Can never get through to speak to a human. I am apparently being charged £10 a day now for not submitting a form when I don't have to according to the self assessment page you can enter information into to see if you have to complete.
Posted Wed, 06 Jul 2022 12:34:29 GMT by Jacqueline Covill
Managed finally to get through on the phone to a human being who, I hope, has resolved this. It's such a simple matter. Good luck with your issue Paul. HMRC admin - could you please feed back that having an automated voice state every 10 seconds or so that there is help on the website is NOT helpful. If I could have resolved this via the website I would have done so. It's this kind of ill-considered messaging that leads to frustration, which could lead to abuse of the poor soul who finally answers the call.

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