Student Loan Overpaid via Self Assessment

Hi, In January this year I paid some student loan repayment as part of my self assessment tax return for 2020/2021. I have since finished payment off my student loan through my employment PAYE and a final direct repayment, but the money I paid through my self assessment was never credited to my student loan account, and as a result I have overpaid. Earlier this year I became aware that my student loan would soon be paid off. Knowing that the repayment from self assessment had yet to credit the account I spoke to someone in a self assessment technical support team and was told that the repayment was "stuck due to a technical error", and that I should repay the loan and, once I did so, the overpayment should be refunded to me automatically. This was over 3 months ago and has yet to happen. I have called a few different numbers for student loans and self assessment, but the only answer I have been given is that the overpayment will eventually credit by student loan account, and I will them be able to claim it back. Any advice on how to resolve this would be appreciated. Thanks

Hi,

For this to be reviewed, please contact our helpline and we can pass you to our Student Loans Unit:

Self Assessment: general enquiries

Thank you.