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Posted Wed, 08 Jun 2022 05:56:51 GMT by Madeleine Peregrine
I took out an IVA in 2020. My old self assessment account was closed down (apparently-however still accessible online) and I was sent a new UTR in April after months of asking for it. I have been told to file all future returns and make payments using my new UTR. However it won’t recognise me online and I am about to get locked out. I had to pay using automated phone line but I am panicking as it can’t find my account online so I am worried I’ve paid £300 to someone else’s account? I have tried calling but always busy. I managed to start a chat with an advisor on Monday only to get cut off as my session timed out. I’ve tried sending a message for a new account? However I just can’t understand what the problem is?
Posted Wed, 08 Jun 2022 14:00:56 GMT by HMRC Admin 10
Hi
Unfortunately we are unable to access customer records please contact your own tax office to discuss :
Contact HMRC
Thankyou.
Regards.

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