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Posted Wed, 20 Apr 2022 16:12:16 GMT by Wolfman1 Woulfe
I have been having a problem trying to sign in using Government Gateway for years. I used Verify instead, but now I can no longer use that. The simplest way to explain what I do is in stages, and state DONE when successful Stage 1 Sign in to File Your Tax Return. DONE Stage 2 Sign In Using Government Gateway DONE Stage 3 Reach ACCOUNT HOME which gives me certain information but does not allow me to file a return. There is a SELF ASSESSMENT section which I click. This shows me something that says YOU ARE NOT SIGNED IN TO THE RIGHT ACCOUNT Stage 4 Click YOU ARE NOT SIGNED IN TO THE RIGHT ACCOUNT and get DO YOU KNOW THE USER ID AND PASSWORD YOU USE FOR THE ACCOUNT YOU USE FOR SELF ASSESSMENT? My user ID is my Government Gateway 12 digit number, and my password is my Government Gateway password. If it isn't that, what else could it possibly be? I don't have another User ID Stage 5 it says YOU NEED TO SIGN BACK IN TO GOVERNMENT GATEWAY USING DIFFERENT DETAILS. I use the Government Gateway 12 digit number, and my Government Gateway password. I am back to STAGE1 again What I am asking then is what is a User ID? If it is different from Government Gateway User ID, how do I get it? Any help is greatly appreciated as it is so frustrating
Posted Fri, 22 Apr 2022 07:19:43 GMT by HMRC Admin 20
Hi Wolfman1 Woulfe,

If you are being told that you are logged into the wrong account, and you are unable to find the correct details, you will need to contact our Online Services Helpdesk

Technical support with HMRC online services

Thank you.
Posted Wed, 27 Apr 2022 10:34:24 GMT by Wolfman1 Woulfe
I went onto Technical support, and resolved it. My problem was that I changed my Government Gateway ID (I needed to do so a number of years ago in relation to a different tax issue). Therefore, my advice to anyone in a similar situation is... 1. Try to find your first ever Government Gateway Number. 2.You presumably have forgotten the password, so you will need to go through the process of creating a new one. All this can be done in minutes.

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