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Posted Thu, 09 Mar 2023 21:06:33 GMT by Martyn Sinclair
I'm 4 years into an IVA and have been submitting my self assessment tax returns and making the tax/NI payments due as is expected...however I have just noticed that for these 4 years my National Insurance record show each year as incomplete ( either "no contributions paid" or " year is not complete")....this cant be correct since I HAVE paid tax and NI for these it something that will be resolved after I have completed the IVA ? Anyone else have a similar problem? Thanks.
Posted Tue, 14 Mar 2023 16:39:06 GMT by HMRC Admin 2

You will need to write to us so we can check your National Insurance account.

The address is:

PT Operations

Please quote your National Insurance number and Unique Taxpayer Reference (UTR).

Thank you.
Posted Fri, 05 Jan 2024 15:08:13 GMT by JVJ0824
Dear Sir/Madam In July 2023 I paid my gaps years of National Insurance but that is still not on the record, How long should I wait? Jordan
Posted Wed, 10 Jan 2024 09:40:37 GMT by HMRC Admin 20
Hi JVJ0824,
If you could call our National Insurance Helpline they will be able to allocate your payment of voluntary contributions to your National Insurance account.  
Their telephone number is 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas).
Thank you.

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