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Posted Wed, 17 Nov 2021 12:01:41 GMT by TruD2012
Yesterday 16/11/21 I received an e-mail entitled HMRC Help and Support. It says "our records show that you've started your tax return but haven't completed it yet". I've checked my Self Assessment Account and it says "Tax Return 100% Complete". I also have a Submission Receipt Reference Number. I've been trying to get through on the phone, but gave up after 30mins.
Posted Wed, 17 Nov 2021 15:46:01 GMT by HMRC Admin 17

If the return is completed and it says it has been submitted you can disregard the message.

It can take up to 72 hours to show on our systems so if you call before then we won't be able to confirm we have received it.

Thank you.
Posted Wed, 17 Nov 2021 15:53:18 GMT by TruD2012
Thank you for your swift response. The submission was completed in August. That's a lot more than 72 hours ago.

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