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Posted Tue, 31 Jan 2023 12:51:19 GMT by G-Hutch
I've been trying to contact you to set up a self assessment payment plan as the online service says I am not eligible to do it online, I have made circa 60 calls in to the 03002003835 number since 9am Monday 30th Jan entering my UTR, postcode and DOB. but every time I have been cut off, sometimes after 1 minute, other times after 75 minutes. I am going to default on my tax payments because there is no option but to call you, but your phone system isn't fit for purpose. What alternative contact options do I have so I do not get a penalty for late payment? 
Posted Thu, 02 Feb 2023 15:13:54 GMT by HMRC Admin 25
Hi G-Hutch,

If you are unable to set up the plan online, please contact our payment team on 0300 200 3822.

Payment problems

Thank you. 

Posted Thu, 02 Feb 2023 18:31:37 GMT by G-Hutch
I have tried to call you on that number and still continue to get cut off, what other options are there to contact your office? I am trying to get in touch with you guys but it is just not possible. I don't think I'm alone here too. Please offer an alternative to phoning up as this plainly isn't working.
Posted Wed, 08 Feb 2023 15:27:35 GMT by HMRC Admin 30

You can find all of the departments and contact methods are listed here

Contact HMRC

Thank you.

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