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Posted Fri, 16 Sep 2022 10:20:42 GMT by Nick Tipping
I submitted a tax return several days ago and am due a refund. I opted out of a rebate through PAYE but I was not asked for my bank details as has been in the case in the past. I have waited several days as instructed (72 hours?) before logging back in via the Gateway and although the repayment is showing (as 'Not yet used' under the 'Allocated' column?), I have not been asked for my bank details nor additional security information in order to make the refund and I cannot see how or where to enter it either. Can someone please advise?
Posted Tue, 20 Sep 2022 14:40:31 GMT by HMRC Admin 17

Hi,
 
If you are unable to see an option to claim the refund, you should contat our helpline to request the refund.

See link:

Self Assessment: general enquiries  .

Thank you.
 

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