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Posted Wed, 03 Aug 2022 07:52:45 GMT by HMRC Admin 19
Hi jo g,

Our contact details for our Self Assessment team are here:

Self Assessment: general enquiries

Thank you.
Posted Mon, 15 Aug 2022 17:05:54 GMT by James Godfrey
Hi There, I 2 weeks ago received a self assessment penalty from 2019 which is now at £1780. I have never been self employed and pay my taxes every month through the company i am employed with. Also had i received the original fine back in 2019 then i would have raised the issue then. I find it very unfair to be hit with an unknown penalty such as this. I have appealed the penalty but it says nothing can be done until i file my self assessment which makes no sense as I am not self employed. Please can you help me sort this mistake out. Thank you.
Posted Tue, 16 Aug 2022 17:48:55 GMT by su
Hi , Not recived meesage or letter to file and self assement & is not open for some years for example 2017-18 /18-19 if my friend go and file now -will she inccur late filling penality ,
Posted Wed, 17 Aug 2022 10:59:22 GMT by HMRC Admin 19
Hi James Godfrey,

There are other criteria for Self Assessment outside of self employment, you can check our criteria here:

Check if you need to send a Self Assessment tax return

If after checking the tool you are still unsure why we are requesting a return, you will need to contact our Self Assessment team:

Self Assessment: general enquiries

Thank you
Posted Thu, 18 Aug 2022 13:47:37 GMT by HMRC Admin 2

You can find guidance on penalties here:

Self Assessment tax returns

Thank you.
Posted Thu, 08 Sep 2022 19:23:04 GMT by Paul Wintle
Hi, Upon realising my gateway logins were wrong and there is somehow 3 accounts under my UTR, I have several messages on there saying I did not file a return for year 2021-2022. I did work self employed for one week so it came under the £1000 allowance, I called HMRC after receiving a letter earlier in the year stating a £100 fine to confirm that I would not need to file a self assessment tax return. The bloke I spoke to confirmed that I did not need to and said he would sort it out on his end. Now the fines come to £1200 and I have until 22 Sep 2022 to pay it, no contact has been made via my email or mobile or by post. I have now filed the return confirming I earned less than £1000, will this remove the fines from my account or do I still need to contact HMRC on your totally useless and unstaffed contact centre? Regards Paul
Posted Mon, 12 Sep 2022 13:31:55 GMT by HMRC Admin 17

There would not be any penalties yet for 21/22 as the due dates for this return is 31/10/22 for paper and 31/01/2023 for online.

You should contact our helpline again to check the position, if we have not yet cancelled the return that the penalties are for,
we will be able to provide a timescale for when this will be actioned.

See link:

Self Assessment: general enquiries     .

Thank you.
Posted Tue, 20 Sep 2022 15:42:49 GMT by blues 1958 Smith
Like all the above completed last self cert 2019, advised no longer s/e, went online to check future pension and saw messages with penalty notice etc for non completion of self cert last 2 years, advised no longer s/e online last December and advised would hear in 15days, how is this right. I have completed another form today online + printed off form and posted and another form to state not s/e + even done self cert for this year stating no income just in case, what more do you have to do, think your doing everything right, just need a response?
Posted Wed, 21 Sep 2022 12:28:02 GMT by
Hi blues 1958 Smith 

If you have already completed online forms, please contact our Self Asssessment team to ask if your Self Assessment record has been updated. 

You can find the contact details here: 

Self Assessment: general enquiries

Thank you. 
Posted Wed, 21 Sep 2022 13:43:47 GMT by blues 1958 Smith
I am now calling you to confirm this currently been on phone 25 minutes, would help if knew where you was in the queue. Checking my emails I also requested to cancel paperless notification from 19/12/21 so I would receive letters through in post, as saw received late payment advice then ,this was when advised didn't need to complete self assessment?
Posted Wed, 23 Nov 2022 11:53:10 GMT by BethF95
Hi, I spoke to an adviser as I was sent a demand close to £3000 as I was apparently registered as self employed in 2020. I was not self employed at all and had absolutely no notification of this. It has been agreed this was an error after speaking to an advisor and they have stated they will investigate this for me and to ignore letters demanding payment as this is being resolved but I am now getting letters saying that hmrc will change my tax code and directly deduct the money. There is no mention of how much or when the money will be taken. This is making me sick with worry as I have been in contact and have tried to resolve this mistake but I am still receiving these letters which are quite frankly incredibly distressing. It has been agreed this is a mistake and I don't owe this. I can't afford for unspecified amounts to just be taken from my pay for a bill that I don’t even owe. The lady I spoke to before was incredibly kind and helpful but I really need support on this urgently and can't afford to be spending over 55 minutes on hold everytime this happens. I would really appreciate it if someone could advise me on whether to ignore this latest letter or not.
Posted Thu, 24 Nov 2022 13:30:27 GMT by HMRC Admin 10
My colleague will be reviewing the position to confirm if we are able to withdraw the request for the Self Assessment tax returns and you will be contacted when we are able to confirm this.
Posted Mon, 05 Dec 2022 09:48:47 GMT by LauraLovis
Hi, I have been sent a self assessment form but have not been self employed for 15 years, I am currently PAYE working for the NHS. There is no contact number for me to speak with a person so how do I inform you that I do not need to complete the self assessment?
Posted Tue, 06 Dec 2022 14:09:28 GMT by HMRC Admin 17

You can use our Self Assessment criteria tool to see if you meet the criteria.

If you do not, there are options at the end for contacting us to advise :

Check if you need to send a Self Assessment tax return    .

Thank you.
Posted Tue, 06 Dec 2022 23:18:03 GMT by Zaneta S
Please help, I received 3600£ in penalties for not filling self assessment tax returns but I was in employment and after checking online calculator it told me that I do not qualify to send self assessment. I only qualified for one year in 2021 due to having child benefit but my father passed away two days before deadline and I wasn't mentally capable to do so. I always payed everything I owned and now I am left with penalties for years I didn't have to fill the returns. I now face a tax code change and I am told to pay 3600£ till april 2023 but I am barely left with any money after bills and food even without the penalties. Please help!!!
Posted Fri, 09 Dec 2022 13:14:34 GMT by HMRC Admin 32

If the penalties are for years before 2020 to 2021, you will need to complete the returns as we are not able to cancel them now.

You will need to submit an appeal against the penalties once you have filed the returns.

Disagree with a tax decision

Thank you.
Posted Wed, 08 Feb 2023 21:38:30 GMT by Stephanie Brown
Hi, any help would be appreciated can see there is a few folk in the same boat as me. Had a letter saying I was due tax and I had to do a self assessment. My Mother was helping me with it as she was an accountant but had fallen ill at the time and passed away so it never got sorted as I have been dealing with that and have no clue how to go about it. It’s now been added to my tax code and the amount I’m being taxed is taking a big amount off my wages and with the cost of living crisis it’s got me really worried. Has anyone got any advice?
Posted Tue, 14 Feb 2023 15:51:29 GMT by HMRC Admin 2

You can contact our Self Assessment team for advice on completing tax returns or check if they correct and still required.

Self Assessment: general enquiries

Thank you.
Posted Tue, 28 Feb 2023 11:51:10 GMT by Andrew Merrell
Good morning, I've been sent a letter penalising me to the sum of a few hundred pounds for a late filing of a tax return - 2020 to 2021. I used the HMRC assessment page at the time and it told me I did not need to file a return. I just checked it out again, with the same results. I recall having a conversation at the time with someone from your offices at the time to confirm to. Hence I didn't file anything. I'm not self employed any more and only was for a period that year, in which I was the director of a shortly-lived company. I just need some advice on how best to proceed. Being fined for not filing something I didn't need to file seems a tad harsh. If you can advice I would appreciate it. I've tried the phone line - a few times, for quite a while - and have yet to get through. Thank you, Andrew.
Posted Fri, 03 Mar 2023 07:53:05 GMT by HMRC Admin 25
Hi Andrew Merrell,

If you go through the criteria tool online, you can send an online form to request removal.

Check if you need to send a Self Assessment tax return

Or you can try and call our helpline again:

Self Assessment: general enquiries

Thank you. 

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