Unfortunately, there are large volumes of work in the office at present which is leading to delays where manual allocation of NICs is needed.
The area who deal with the allocation of Class 3 NICs currently has a turnaround of 28 weeks on their work.
The area dealing with Class 2 allocations currently has a turnaround of 14 weeks.
If the customer is approaching pension age and has made a payment that has not been allocated.
I would suggest waiting at least 10 days after the payment is made and then calling the NI helpline on 0300 200 3500 and if the payment is held, we should be able to take immediate action to allocate.