Martinr6899

We have a client who is based in Italy and am sending them an order but we have been asked by the freight agent handling the shipment that we need to pay VAT on the value of the goods. The client in Italy has Italian VAT number but they do not have a EORI number. Is this correct for us to pay the VAT and should we be charging VAT to the client in Italy ?

We have a client who has placed an order with us who is based in Southern Ireland but wanted us to ship the goods to their sister company in Northern Ireland. Although we have invoiced Southern Ireland (which is correct) they are telling us that we need to be charging them VAT. Is that correct in this case as the company we have invoiced is based in the EU