@HMRC Admin 20
I suggest you try ringing 0800 731 0175, then select option 4, followed by option 1. It goes to an engaged tone, and then the call is dropped. I have tried several times a day for the past few weeks, and the result is the same every time. All other options give an automated response, so it is impossible to speak to someone. Also, on 16 March I sent a message using the contact form, https://www2.dwp.gov.uk/tps-directgov/en/contact-tps/fpc.asp, but I have not received any response. I have also been told that in order to make a complaint about this I should call the Future Pesion Centre on 0800 731 0175, which is rediculous when you cannot get through to someone on that number.
This needs to be resolved. If, as stated in the automated message when calling 0800 731 0175, the lines are busy, then there should either be a queuing system or a call back service, because repeatedly simply cutting off calls is unacceptable.
I have resorted to contacting my MP for assistance with this unsatisfactory situation. Today I have been told that I should be contacted via email by someone from the complains team, so I am awaiting that contact.