Anke Burman

I need to identify because I want to set up an account. I need an UTR but it is impossible to get hold by anybody via phone or internet. I do not have the required two items - eg British passport - and need to download the app for identification. It is not only difficult to find the right app - once I have found it the system says that the app does not work on my smartphone. Even if I try other smartphones I cannot use the app, and the smartphones are not that old. That is very depressing and when I asked the chat bot, I was only told that there are sometimes problems for non-British people to identify. Sadly, I did not get any information about what else I can do. I feel trapped in loops despite having tried on different days and via different approaches. Please help, it makes me even more ill than I am already.