Hi I put my refund in on the 20th april and still says payment pending. Everytime i phone up they email a referral and still not had a response back. Thats 7 weeks its said pending! What next? Will it just appear in my account? Im not working due to transport reasons and mental health situation because of this! Where can we put a complaint in or do we use our local mp? I think the government is just holding onto it now because their skint. System is a joke unfit for purpose!