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  • RE: Verify Identity Gov Gateway

    I cannot verify my ID on line. According to DVLA, another Govt Agency has different details to those held by DVLA. They cannot tell me how to find out which Govt Agency so that I can fix the problem. They will issue a verification code valid for 21 days. This is suitable for car hire places and so on but does HMRC provide a place on the verification page to input that code? No, they do not. I logged a technical complaint but they wrote back to say not their problem. I see that lots of people have this problem or similar problems. Who can help me with this? I’m not satisfied with ringing up and getting my UTR sorted by a beleaguered person over the phone. I want to know why this is so impossible to navigate and why I can’t find out who holds incorrect details on file. My only thought is to write to Myrtle Lloyd to see if she can shed any light on this ongoing Customer Service problem.