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Hi, so I made a request for a refund on 09.04.2022. The request was changed after 2 weeks to "bank repayment pending." Then, on April 26, 2202. I received a letter that asked me to prove that the bank account is mine. I need to show my passport,bank statement, and proof of address. I called them on May 31st, 2022, and they said that everything was OK and the payment would be issued in 10 days. I called again to see what the update was and they told me that they needed more checks to do until July 27th, 2022. So my question is, on one day, is everything OK and green, and then after I need to wait 2 more months for bank repayment pending. Where in this state should everything be checked already?