Hi. I have been trying to set up a gateway account. Having problems verifying my ID. I vê been given the choice to use two ways of proving my ID out of three options: UK passport, p60 or payslip and northern Ireland driving license. I don't have UK passport or northern Ireland driving license. I have UK driving license, a valid EU passport, p60, payslips, setlled status, bank accounts. Why are these the only options available? You are excluding me from using my account when I work, pay my bills, pay taxes and everything else that is required as a citizen.
I have tried HMRC helpline, I have tried emailing the support and get help page, the page support and all tell me that is not a technical issue and keep calling them in an endless loop. There is no way. No paper forms, no walk in offices, no phone or online help... I am gonna be excluded from childcare hours for my daughter due to a lack of common sense in using more ways of proving who I am
Any suggestion please?