Prasad Bathala

Hi, Thank you for the reply. Pls can you classify what is an exceptional circumstance - as the statement is very vague and might differ from person to person. School/clubs our little one attends does not accept child care vouchers for payments which makes it exceptional to use the accumulated vouchers. And also based on personal circumstances(which can't be discussed on a forum like this or for that matter with a service provider) means that there is no way of using up the accumulated vouchers and this can be classed as exception at personal level. It seems bit unfair, as this is hard earned money and seeking refund of it after appropriate deductions is not unreasonable. This rule needs reviewing, pls can you advice on how I can raise/appeal this. Regards, 

Hi, Thank you for the reply. Sorry I was not very clear. The company is quoting HMRC rules on the refund, hence seeking advice/guidance on the policy. Pls see their policy statement on the refund: Page9 in this has a statement about HMRC rules; “Can I receive a refund for unused Childcare Vouchers? Under HMRC guidelines, refunds are only allowed if you are unable to use your vouchers as a result of exceptional and unforeseeable circumstances. Any refunds will require the agreement of your employer. Refunds must be processed through PAYE, so tax and National Insurance will be deducted. Pls can you kindly advice. Kind regards

Hi , Thank you for the advice. Childcare voucher provider is refusing refund stating it is only done in exceptional circumstances. Pls can you advice if that's correct? Pls can you advice. Thanks

Hi , Thank you reviewing the information. I have made contact with Childcare Service Helpline and has been advised to reach out to HMRC for the guidance as the query is related to refund of childcare vouchers. Kind regards

Hi , We have accumulated a very huge balance of KiddiVouchers childcare vouchers and due to post covid circumstances/ work arrangements, we don't see a way of using all of them up. Pls can you confirm HMRC policy on the refunds? Thanks