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  • Student Loan - information incorrect

    We have an employee who left and paid student loan, the YTD figures were supplied on the FPS when they left. They were then set up with a new employee number the month after with no pay details so all figures on the FPS were zero. The employee has contacted us as the amount they had paid for their student loan in that year has been added back into their student loan as being owed by them even though they have paid it. It seems the information on the new employee number has overridden the previous information so it's cancelled the year to date figure that was originally supplied. How would we get this corrected so that the employees student loan record is updated?