ntruby

I'm the Treasurer of a small charity. We have a single employee. I have recently taken over from someone who is a professional accountant, and who used his work account to submit the PAYE details for our employee. When I try to add PAYE to our "Gateway ID" I get the message: There's a problem this information does not exist for paye for employers, or it has already been used to request access to this tax or scheme. What can I do? I suppose I'll have to call a helpline? I'm only a volunteer and am supposed to be doing my real job during the week. Thanks