RE: Personal Tax Account - The information you gave does not match our recordsHi, Are you able to advise on who I can contact to resolve the issue please? Thanks
Personal Tax Account - The information you gave does not match our recordsI have a problem proving my identity when trying to login to my personal tax account. I am asked for my government gateway ID, password and national insurance number, which is accepted. I am then asked to prove my identity by providing my first and last name, date of birth and national insurance number. I then get a message saying that the information I gave does not match their records. I have tried to call and get this resolved on a number of occasions, but am always passed from person to person as they say they are unable to help me, so I end up giving up. Can anyone help please or direct me to someone who can? Thanks!