Ruth Rigby

An employee left in December 2021 after we had paid them for the whole month. We then paid them by mistake in January 2022. We paid PAYE in December and January based on their full salary. Our payroll bureau reworked the figures and let us know the amount we had overpaid so we reduced our PAYE payment in February. However, we are being told that we owe tax for month 11. Our payroll bureau resubmitted the employee's information in June but we are still marked as amount overdue. To complicate matters, we changed payroll bureau in July. I tried phoning today several times but have been cut off each time having gone through the security questions. Can you let me know the best way to resolve this issue?