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  • RE: PAYE record is missing

    Hi All, My PAYE records (employment details, Tax payments and NI contributions) since Feb 2018 till date are missing as well and on discussion with HMRC advisors on call, I understand that they were allocated to a 'temporary Insurance Number' and that a referral to merge my records has already been raised. The issue is the referral request to merge my records was raised in August 2022, and till date hasn't happened. HMRC advisors said it would by latest happen by 5 December, but did not happen. And the new SLA being mentioned is Feb/ March 2023. I am very concerned that the SLA keeps moving, and I am not sure how long this might take realistically? I have also posted via priority mail all my P60s with a cover letter explaining the issue and requesting an urgent merge, as I need to proceed with my ILR application which has been on hold due to this. Second issue: I am unable to verify my identity to log into Government gateway as my P60s are not being recognised in the records, and I only have P60s and credit records. I would like to understand: 1) How long does it take to complete the merge/ by when can I realistically expect for this to be resolved? 2) Without access to online records, what is the best way to check status on the merge without having to call HMRC advisors via call each time? Thanks and kind regards