Shakira R

I’ve been on hold all day trying to get through the tax office at 0300 200 3300. When I say all morning I meant 10 calls and hours of being put on hold then getting a robotic goodbye and hang up. All I needed is to check my details as there is a mismatch to verify my details online despite never changing my name or address. Honestly this would not have been acceptable in any other government services so I don’t know why it is here as my experience is obviously not unique. I don’t know why I am posting here, I guess I am frustrated and see no way out.