MelA

When I applied for my UTR, it took several months. It turns out that HMRC was sending the document to my first address in the UK, where I had first applied for my NI number, even though I hadn't lived there for nearly 10 years! Things may have changed, but at the time, I had to sit on hold until I got an agent, then ask them to transfer me to someone who could change my address deep within their computer database. And yes, it was a bit wierd, because I'd been getting regular documents, even overpayment cheques, to my correct address!