Melanie Mues

I think one of my questions is lost in the above trail. Here it is again with less personal detail in case this is why you have deleted it: Can you process invoices made out in Euros? Some goods are coming over from Europe, to use a Euro account will help with saving on bank fees and currency conversion fees. If the answer is yes, how do list them in your form, as Euro or Pound conversion on the day of payment? Thanks

Dear DIY VAT reclaim team. In absence of the helpline (still no answer there). Can you tell me how I should deal with invoices in Euros? Also, Also, we are a couple building this house, we have a Pound mortgage account but also need to use a Euro account that is in my name not my husbands. So far we have collected all VAT invoices in my husbands name. Will this cause problems in case we need to prove payment of a Euro invoice (banks statement is in my name, the invoice in my husbands?) Should we have the Euro invoices made out in both our names? Also, what exchange rate do I need to use for the form? Thanks

Thank you for your advise. When you say, that you are dealing with applications filed in July last year, what does this mean in terms of the time-frame for the refund payments, meaning how long do you take at the moment to deal with an application on average? This is of course the information applicants need for their financial planning. This forum seems to give useful support that the helpline can not provide due to understaffing. Why can one not receive updates for individual applications here? Thank you.

Thank you for your quick response. This is great. I have two more question. What do I do with cash/card shop purchases that do have the VAT noted on but do not have our name on it? Will they be ok to hand in? And my final question. What is the current turn around time for VAT returns from submission to payment? Has this improved? I have seen worrying time frames of up to a year in the feed above. Are you back to normal, since there is no pandemic to contend with any longer? Thanks again.

Hello, I am afraid I can not ever get through to your helpline you keep referring to. Can you please tell me what you mean by supplying 'original invoices' when filing the VAT refund case? Most of our suppliers are using electronic invoicing, meaning that most of our VAT invoices are emailed to us and therefore needing to be printed out by me to send to you. In fact, nobody has sent an Invoice in the post on 'original letterhead paper' to date. Will print outs of emailed invoices be ok? Thank you for your advise