Alby101

I am confused by some of the dates given out by HMRC 20, as on 14/2/22 they stated that receipts received on 20/9/22 were being dealt with, however on 13/4/22 it was 16/9/22 that was being dealt with. Yesterday it was the 22nd September and also 15th September to 2 separate queries. I paid 2 amounts on 4/11/22 and 14/11/22 for missing years 15/16 through to 21/22 using the reference numbers and done it instantly. I reached state pension age on 21/1/23 and my NI record still shows those years as not full therefore my pension payments are short and although I realise that I will receive the back money it doesn’t help in the present. I tried ringing the 0300 200 3500 number and after answering several questions from a robot, I was told that everyone was busy and the call was disconnected with no option to hold.